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Help

  


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How can I find a product?
You can do so in two ways on our Homepage:
 

• Search engine:
To find an item, enter the word concerned in the "Find product" box, then click .
Alternatively, you can perform an advanced search by entering a keyword or item code.
 

• Vertical navigator bar (left side of the screen):

This displays the 12 product categories proposed by EDIMETA. Search through their subcategories until you find the product(s) you want.

What do I do if I cannot find the product I want using the search engine?
Here are some tips for finding the product you want:
- Avoid using abbreviations
- Check your spelling
How do I request a quotation?
When you put items in your BASKET, you can specify whether you require a quotation or are placing an order.
You can also request a quotation by clicking on CONTACT for further details.
How do I place my order?
- By consulting our online catalogue.
- From your purchase lists in your BASKET.
How can I check whether my order has been properly recorded?
You will receive an e-mail confirming that your order has been recorded by EDIMETA.
How can I see changes in my order or quotation amount?
Your BASKET is displayed in the top right-hand corner of your screen. Each time you add a product, the amount indicated and the number of items it contains change depending on your order or quotation. To see the details of your order or quotation, you can click the amount or the number of items.

 
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